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02-677, Warszawa
- Mon–Sat:11:00–22:00
- Sunday:closed
Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
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The program is available only to registered customers.
Online and boutique purchases are summed up.
Discounts are applied automatically during purchases.
Loyalty points cannot be used to pay for orders in the physical store or online. The sum of your annual spending at Fine Spirits counts.
Status change happens automatically after reaching the threshold.
You can check your current level after logging into your account.
White, Grey, and Black statuses are active for 12 months from the date they are granted.
VIP status in the Fine Spirits Loyalty Club is granted indefinitely.
After logging into your account on FineSpirits.pl, you will find your current level and purchase history in the customer panel.
Yes. All purchases—both in the online store and in the physical boutique—are automatically counted towards your annual balance in the Fine Spirits Loyalty Club.
Discounts resulting from club status do not combine with other promotions (e.g., seasonal sales, discount codes), unless stated otherwise in the promotion’s terms and conditions
Yes. If within the next 12 months you do not reach the threshold required for a given status (Grey, Black), your level will be automatically lowered.
VIP status remains active regardless of further purchases.
No. Your status in the Fine Spirits Loyalty Club program is assigned solely to your specific customer account and cannot be transferred.
Yes. You can cancel your membership at any time by contacting customer service via the contact form or email.
The referral program is a simple way for you and your friends to earn extra bonus points. Your unique referral code is located in your customer account. When a new person, who has not made a purchase with us before, enters this code while placing their first order, you will both receive 20 bonus points each after the order is paid for and fulfilled. Remember, each person you invite can use your referral code only once.
